Shipping policy

Last updated: 30 August 2026

Free worldwide shipping

Shipping is free on every order, to every country we ship to, with no minimum spend. No shipping charge is added at checkout.

Where your order ships from

Orders are dispatched from our international fulfilment centre. We say so up front because it determines how long delivery takes and whether import charges can apply — both covered below.

How long it takes

• Processing: 1–3 business days after you order.
• Delivery: 10–20 business days after dispatch.

That is roughly two and a half to four and a half weeks from order to doorstep. These are estimates, not guarantees. Customs inspections, public holidays, and carrier backlogs can add time, and peak seasonal periods can add noticeably more.

Tracking

You will get an email with a tracking number as soon as your parcel is dispatched. Tracking often takes a few days to start updating after the number is issued — that is normal and does not mean the parcel is lost. You can also check your order at Track Your Order.

Import duties and taxes

The price you pay at checkout does not include import duties, taxes, or customs handling fees. Depending on your country and the customs rules in force when your parcel arrives, your carrier may collect these from you before delivery. Any such charge is set by your own government, not by us; it is the recipient’s responsibility, and we cannot predict or refund it.

Orders of more than one kit

Orders for two or three kits may arrive as separate parcels on different days, sometimes under different tracking numbers. If one parcel has arrived and another has not, please allow the full delivery window before contacting us.

Addresses and undelivered parcels

Please check your shipping address carefully at checkout — we cannot change it once an order has been dispatched. If a parcel comes back to us because the address was wrong or incomplete, or because it went unclaimed, contact us and we will arrange either a re-send or a refund.

If your order does not arrive

If the full delivery window has passed and nothing has arrived, contact us at support@mybrows.shop with your order number. You are entitled to a full refund or a free replacement, whichever you prefer. See our Refund Policy.